Return Policy
At BUYSWAG, we take pride in delivering high-quality custom-printed apparel designed just for you. Since each item is made to order, we cannot accept general returns or exchanges. However, your satisfaction is our priority, and we’ll work with you in full transparency to resolve any issues.
How It Works
If there’s an issue with an order, you or your customer can report it directly. The issue will automatically be sent to both you and BUYSWAG, ensuring clear communication and full transparency. We will follow the protocols below to address the problem promptly and professionally.
If there’s an issue with an order, you or your customer can report it directly. The issue will automatically be sent to both you and BUYSWAG, ensuring clear communication and full transparency. We will follow the protocols below to address the problem promptly and professionally.
Eligibility for Returns/Exchanges
We accept returns or exchanges only under these circumstances:
We accept returns or exchanges only under these circumstances:
- The product arrives defective or damaged.
- There is a printing error that does not match the approved design or order details.
- The wrong item or incorrect quantity was received.
How to Report an Issue
If you or your customer experiences a problem, report it within 7 days of receiving the item(s). Please provide:
If you or your customer experiences a problem, report it within 7 days of receiving the item(s). Please provide:
- The order number.
- A description of the issue.
- Photos of the defect, damage, or printing error (if applicable).
We will review the issue and work with you to resolve it, providing clear updates throughout the process.
Refunds and Replacements
- Once the issue is approved, we will either replace the defective item or issue a refund, depending on your preference.
- Refunds will be processed back to the original payment method.
Non-Returnable Items
Due to the custom nature of our products, we cannot accept returns or exchanges for:
Due to the custom nature of our products, we cannot accept returns or exchanges for:
- Items ordered with incorrect sizes, colors, or designs due to customer input errors.
- Minor color variations that occur during the printing process.
- General dissatisfaction with the design that was approved prior to production.
Contact Us
If you have any questions about the return process or need assistance, don’t hesitate to reach out:
If you have any questions about the return process or need assistance, don’t hesitate to reach out:
Email: orders @buyswag.store
Phone: 778 379 2177
Phone: 778 379 2177
We’re here to make it right. At BUYSWAG, your success is our success!