FAQ

General FAQs

Do I need a website to use BuySwag?

Yes. BuySwag is designed to integrate with your existing website. We create a custom merch storefront that connects seamlessly to your site — so your customers, staff, or followers can access it easily without leaving your brand ecosystem.

What if I don’t have a website?

At this time, BuySwag requires you to have an existing website where we can link or embed your merch store. If you’re working on a website or need recommendations for where to start, we’re happy to offer suggestions.

Do you build or host websites?

No, we don’t build or host websites. Our focus is on delivering high-quality, print-on-demand merch stores that live alongside your existing online presence.

If you need help building a website, we recommend reaching out to our creative partner, Y5 Creative, who offers full branding and web development services.

How does the free online store work?

We’ll create a custom online store for your business at no cost. It seamlessly connects to your website, and we handle everything from production to delivery. You set your prices, and the profits go directly to your account—hassle-free.

What kind of products can I customize with BUYSWAG?

We offer a wide range of high-quality, customizable apparel, including T-shirts, hoodies, sweatpants, hats, tote bags, and jackets. All of our products are carefully sourced to ensure they’re durable, comfortable, and meet the needs of your brand and customers. If you’re looking for something specific, let us know—we’ll find it for you!

Is there a minimum order requirement?

Not at all! With our print-on-demand service, your customers can order as little as one item or as many as they need. Whether a single piece or a bulk order, we’ve got it covered, and no minimums are required.

What printing method do you use?

We specialize in Direct-to-Film (DTF) printing, which produces bold, vibrant designs with sharp details and exceptional durability. It is perfect for logos, gradients, and intricate artwork.

How do I start creating my custom merch?

It’s simple! First, you’ll meet with us to discuss your brand and review your design files to ensure they’re ready for production. We’ll help you choose the perfect products for your needs and work with you to create mockups of your items. Once you approve the designs, we’ll upload them to your custom online store so you can start promoting and selling to your customers immediately!

What if I don't have a brand or design? Can you help?

Absolutely! Whether you’re starting from scratch or just need a little help, our creative partner Y5 Creative offers a full range of branding and design services. From polished logos and full brand packages to custom graphics created specifically for your merch, Y5 ensures your brand looks professional, stands out, and makes a lasting impression.

Let us know what you need, and we’ll connect you directly.

Do you charge for design services?

Yes, design services are available for an additional cost through our creative partner, Y5 Creative. Whether you need a custom logo, full branding, or design work specifically for your merchandise, their talented team is here to help. You’ll receive clear pricing upfront—no surprises, just standout designs tailored to your brand.

What file formats do you accept for designs?

We recommend high-resolution PNG or vector files like AI, EPS, or PDF for the best print quality. If you’re unsure, we’re happy to assist with file preparation.

How long does it take to fulfill an order?

Our standard turnaround time is 5-7 business days, depending on the size and complexity of your order. Let us know if you need it faster, and we’ll do our best to accommodate you.

Do you handle shipping?

Yes, we do! We offer flexible shipping options to suit your needs. We can ship orders directly to your customers with our drop-shipping service, or, if you prefer, we can accumulate your client orders and deliver them to your place of business—or have them ready for pickup from us. Shipping costs will apply based on your chosen option.

How do I track my sales?

We provide full transparency by keeping a running total of your sales. You’ll have access to the backend system to monitor performance anytime and receive an email notification every time an order is placed.

How do I get paid?

You have two options:

Instant Split Payments: Set up a Stripe account, and we’ll connect it to ours. Each time a payment is made, your portion is automatically split and deposited directly into your account.
Monthly Payouts: We accumulate your revenue and pay it out at the end of each month, with the Stripe processing fee deducted from your earnings.

Choose the option that works best for you!

What types of organizations do you work with?

We work with businesses, schools, non-profits, gyms, sports teams, breweries, and more! Whatever your industry, we can help you create the perfect merch to suit your brand, vibe and clientele.

Do I have anything to lose by working with BUYSWAG?

Not at all! With BUYSWAG, you have nothing to lose and everything to gain—no risk, no inventory, and no hassle—just high-quality custom merch and a seamless experience. We handle the hard work so you can focus on growing your business.

Returns FAQs

What happens if my customer receives a defective or damaged item?

If a customer reports a defective or damaged item, they can notify you directly. You’ll then submit the issue to us, and we’ll handle it quickly and transparently, working with you to resolve the problem and ensure your customer is satisfied.

Can my customers report issues directly to BUYSWAG?

No, issues need to be reported to you as the store owner. Once you’ve gathered the details from your customer, you can submit the issue to us, and we’ll take care of the rest.

Can my customers return or exchange custom products?

Due to the custom nature of our products, general returns or exchanges are not allowed. However, if there’s a defect, damage, or printing error, we’ll replace the item accordingly.

Are there any non-returnable items?

Yes, the following are non-returnable:

Items with incorrect sizes, colors, or designs due to customer input errors.
Slight colour variations occur during the printing process.
Products that match the approved design but are no longer wanted by the customer.

Will BUYSWAG handle shipping for replacements?

If we’ve made an error, such as a defect or printing issue, we’ll cover the shipping costs for replacements. For other reasons, shipping costs may apply.

What's the timeline for resolving a return or replacement?

We typically process replacements or refunds within 5-7 business days after the issue has been reviewed and approved.

What if a customer changes their mind about their order?

Unfortunately, we cannot accept returns or exchanges for orders where the customer changes their mind. This is why approving designs and product details upfront is so important.

How can BUYSWAG help me with returns?

We’re here to support you at every step. Our team will manage the replacement or refund process on your behalf, ensuring everything is handled transparently and professionally.

If you have any questions about returns or need help managing customer issues, contact us—we’re here to make the process as smooth and hassle-free as possible!